Shipping Policy

 

HOW LONG DOES IT TAKE FOR MY ORDER TO BE DELIVERED?

Our clients will always be special and deserve the best of our work. Every jewel you buy with us will be unique and made just for you. 

For this reason the processing time is approximately 1 to 2 weeks. 

 

I NEED TO GET MY ORDER URGENTLY. HOW SHOULD I PROCEED?

We'll always find a solution for you. Before you place your order, please contact us at hello@thefiigreejewelry and let us know when you would like to receive your order.

 

WHAT'S THE COST OF SHIPPING?

We offer Free Worldwide Shipping with no minimum purchase required. 

 

DO YOUR ORDERS HAVE A TRACKING NUMBER?

As soon as your order is shipped, you will receive an e-mail with the tracking number information so that you can track your order whenever you wish. 

 

HOW LONG DOES THE SHIPPING OF MY ORDER TAKE?

Portugal: 1 - 3 business days

Europe: 3 - 5 business days

Rest of the World: 5 - 10 business days 

It's an estimate of the shipping times.  Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.

Important: Due to the pandemic caused by COVID-19, delays in deliveries may occur. 

 

The Filigree isn't responsible if a package is undeliverable because  incomplete or incorrect destination information. Please enter the correct shipping details when checking out. 

The Filigree isn't responsible for customs clearance and customs duties.

In case of error, please contact us and we will get back to you as soon as possible :)